Can't add a colleague
The two reasons you cannot add a colleague in VerifyPDF, either you are not an admin or you are on the Basic plan, and what to do about each.
If you cannot invite a colleague, it comes down to one of two reasons. Find yours below and follow the fix.
Reason 1: you are not an admin
Only an admin can add colleagues. If you are a member, you will not see the User management option.
To fix it, ask an admin on your account to send the invitation. To learn what each role can do, see admin and member roles.
Reason 2: you are on the Basic plan
Basic-plan accounts do not have User management at all, so there is no way to invite colleagues, even as an admin.
User management is available on trial, Professional and Corporate plans. To add colleagues, upgrade your plan. See plans explained to compare your options.
How invites work
Colleagues are invited by email, one at a time. There is no shareable invite link. The full steps are in add a colleague.
When you send an invite:
- Enter the colleague’s email address carefully. A typo means the invite goes to the wrong place.
- The colleague gets an email to join your account.
- They follow the steps in accept an invitation.
If the invite email did not arrive
- Double-check the email address you entered and re-send if it was wrong.
- Ask your colleague to check their spam or junk folder.
- Your colleague can use Forgot password on the login page to set a password and sign in.
Still stuck
If you are an admin on a trial, Professional or Corporate plan and still cannot add a colleague, contact us at /contact/.